Samsung is not doing well currently, mainly because of the recent Note 7 ordeal. After the release of the Samsung Galaxy Note 7, many people started reporting that the device spontaneously explodes (in some cases starts emitting smoke). Samsung did replace the faulty Note 7 devices with new “safe” ones but these so called “safe” Note 7s aren’t so safe.
Here’s Samsung’s Response to the ‘Safe’ Note 7 Exploding on a Plane Incident
Now, a “safe” Samsung Galaxy Note 7 device started emitting smoke on an airplane. So yeah, because of all this, Samsung got hit hard. TechCrunch reached out to Samsung about the airplane incident and here’s what Samsung has to say:
“Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note7. We are working with the authorities and Southwest now to recover the device and confirm the cause. Once we have examined the device we will have more information to share.”
Sometime after the vague statement above, a Samsung spokesperson again reached out to TechCrunch with a more detailed statement. Here’s what the spokesperson said:
“Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note7 devices. We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible. We remain in close contact with the CPSC throughout this process. If we conclude a safety issue exists, we will work with the CPSC to take immediate steps to address the situation. We want to reassure our customers that we take every report seriously and we appreciate their patience as we work diligently through this process.”
So yeah, guys. This is what Samsung has to say about the Note 7 catching fire on an airplane. For more, stay tuned to GeeksULTD.