Following a lot of reports about Apple iPhone X displays malfunctioning, with issues like no response and other touch-related issues, Apple has taken notice. The company has launched a new program that aims to replace the display modules of affected iPhone X smartphones, for free.
If your iPhone X exhibits any of these symptoms, as described by Apple, you can have your display replaced immediately, as part of the program.
- The display, or part of the display, does not respond or responds intermittently to touch.
- The display reacts even though it was not touched.
Apple has not detailed any specific iPhone X model numbers that might be affected with the display problem, so, as long as your iPhone X is displaying these symptoms, it can be fixed free of cost by Apple. Do note that only the iPhone X is part of this program, no other iPhone will be entertained.
As for how to go about the actual claim, you’ll need to take your iPhone X to a certified Apple service provider, preferably in the country of purchase, or you make an appointment at an Apple Store for the repair. If none of these options work for you, you can contact Apple Support for a mail pick-up.
Apple has also detailed that if your iPhone X is already damaged in some way that hinders with the display replacement/repair, additional repairs might be required; and those might cost you some money. All iPhone X smartphones within 3 years of retail purchase are eligible for the program. Apple will also issue refunds to people who faced this issue before the screen replacement plan and paid for the repairs. Users that did this can contact Apple Customer Support for assistance.
With support like this, Apple sure is winning the hearts of its customers. The company is striving to keep the firm trust that the customers have in their products intact – and that’s great news. So yeah, if your iPhone X is facing this kind of issue, Apple has got you covered.