Tesla’s cutting-edge technology has revolutionized the automotive industry, and the Tesla mobile app is an important tool that makes it easy for drivers to access important information about their car and control it from a distance. However, sometimes the Tesla app may encounter technical issues that can prevent it from working properly. In this article, we’ll explore some of the most common reasons why the Tesla app may not connect to your car, and provide tips on how to troubleshoot and resolve these problems.
Common Issues with Tesla App Not Working
- The app can’t connect to the car, especially when the car is at home or work.
- The app crashes or fails to update appropriately.
- The app doesn’t display accurate information about the car’s status.
Troubleshooting Tips for Tesla App Not Working
- Check your internet connection: Make sure your smartphone is appropriately linked to the internet in a secure and reliable manner. For the Tesla app to function, it needs a strong internet connection.
- Check for updates: Make sure that your Tesla app is up-to-date. Look for the app in the App Store or Google Play Store to see if any updates are available.
- Force close the app: Sometimes, closing the Tesla app entirely and then reopening it can help fix the issue. On most smartphones, you can do this by swiping up from the bottom of the screen and moving the app to the right or left.
- Restart your phone: Restarting your smartphone can often solve the problem by clearing the cache and any temporary files that may be interfering with the app.
- Clear the app cache: If the app is still not working appropriately, try clearing the cache on your smartphone. Go to your phone’s settings, find the Tesla app, and select “Clear Cache.”
- Uninstall and reinstall the app: If none of the above steps work, try uninstalling the app and then reinstalling it on your phone.
- Turn on Cellular Data: If you’re using the app on cellular data, it’s possible that the cellular data connection was turned off accidentally. Turning it on again can help the app connect to your car once more.
- Sign out and sign in again: Sometimes logging out of the app and logging back in again can help resolve connectivity issues.
- Download software updates: It’s important to keep both your car’s and the Tesla app’s software up-to-date. Make sure you download and install any available software updates from Tesla.
- Turn on Allow Mobile Access: If mobile access is turned off, the Tesla app may not be able to connect to your car. Turn it on by going to the touchscreen, clicking on the Tesla icon, then Safety & Security, and finally Allow Mobile Access.
Step-by-Step Guide To Troubleshoot Tesla App Not Connecting to Car
1. Reboot the Tesla
If your Tesla app isn’t connecting to your car, rebooting the car may help you establish a secure connection. Here’s how you can reboot your Tesla:
- Drive your car to a secure place.
- Press and hold the two jog dials (the left and right one) of the steering wheel for up to 10 seconds.
- The center screen will begin to show processing as your car reboots. Wait for the reboot to complete itself.
- Open the Tesla app on your phone to see if the connection issue has been resolved.
2. Update Your App and Car Software
Keeping your Tesla app and car software up-to-date is essential for preventing bugs and connectivity issues. Here’s how you can update your Tesla app and car software:
- If you’re not already in your car, get inside.
- On the touchscreen display, click on Controls > Software.
- Scroll down to check if an update is available for download via Wi-Fi
- Ensure the Wi-Fi speed is fast and in 2.4 GHz bandwidth.
- Click on the available update, and it will automatically download.
- After downloading, the update will initiate the installation process. Wait for the installation to complete.
- For Android users: Go to Play Store > Profile Icon > Manage Apps and Device > Updates Available and update the Tesla app. For iOS users: Go to App Store > Profile Icon > Updates Available, find the Tesla app, and update it.
- Open the Tesla app and try connecting to your car again.
3. Turn On Allow Mobile Access
If you’ve turned off mobile access for your Tesla and then find yourself having issues connecting to the app, here’s how you can enable it:
- Go to the touchscreen in your car.
- Click on the Tesla icon at the bottom of the screen.
- Choose Safety & Security.
- Click on the gear icon in the top right corner of the screen.
- Scroll down to Allow Mobile Access and click on it.
- Make sure the Allow Mobile Access toggle is turned on.
- Exit the menu and try connecting to your car through the app.
4. Sign Out and Sign In Again
If you’re still having issues with your Tesla app connecting to your car, try signing out and then signing back in again. Here’s how to do it:
- Launch the Tesla app on your phone.
- Click on the More button in the upper left corner of the screen (three lines).
- Choose Sign Out at the bottom of the list.
- Close the Tesla app on your phone.
- Wait a few moments, then reopen the