An IndiGo traveler has turned into a web sensation for taking advantage of a “specialized weakness” in the aircraft’s framework to track down his lost baggage.
Nandan Kumar, whose Twitter bio depicts him as a programmer, has shared how he utilized his specialized information to observe his gear after it got traded with another traveler.
Mr. Kumar said that he figured out how to observe his co-travelers subtleties on IndiGo’s site to associate with him and got his baggage back.
IndiGo answers after geek hacks site to recover lost baggage
Soo I traveled from PAT – BLR from indigo 6E-185 yesterday. And my bag got exchanged with another passenger.
Honest mistake from both our end. As the bags exactly same with some minor differences. 2/n
— Nandan kumar (@_sirius93_) March 28, 2022
After his Twitter string circulated around the web, the carrier answered saying that it remains “completely dedicated” to information protection and Mr. Kumar didn’t think twice about the site anytime.
IndiGo Airlines has answered the tweet strings of Nandan Kumar, a computer programmer who turned into a web sensation on Wednesday for hacking the carriers’ site and exploiting its specialized weakness to recover his lost baggage traded erroneously with a co-traveler.
The carriers additionally said thanks to Kumar for his input and guaranteed an audit.
Kumar assumed control over the matter and utilized his designer senses to determine the issue.
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He had his serene programmer second when he could open the designer console on IndiGo’s site and track the log of his co-travelers subtleties.
The carriers gave an assertion saying that their information protection strategy confined them from sharing any traveler’s data. In any case, they likewise guaranteed that their IT processes were totally vigorous, and never was their site compromised.
And thankfully I was able to reach my co passenger with the phone number I got from the logs and luckily we lived in a close proximity of 6-7 KMs. So we decided to meet at a Center point and got our bags swapped.
Dear @IndiGo6E , take note of my next tweet and try to improve.
— Nandan kumar (@_sirius93_) March 28, 2022
As guaranteed toward the start of the string, he additionally shared a few ideas for the aircraft.
He requested that they make their client care more proactive than receptive. Furthermore, since it was against their standards to share the telephone number of his co-traveler with him that might have made the entire occurrence simpler, he took a dig and said, “Your site releases touchy information, have it looked at.”
Mr. Kumar closed his string with a couple of ideas for IndiGo, including more proactive client care. “Your site releases touchy information,” he additionally composed.
The aircraft has answered his tweets, saying that information security strategy kept them from sharing a traveler’s very own subtleties, yet “never was the IndiGo site split the difference.”
— IndiGo (@IndiGo6E) March 29, 2022
“We’d likewise prefer to express that our IT processes are totally hearty and, never was the IndiGo site split the difference. Any traveler can recover their booking subtleties utilizing PNR, last name, contact number, or email address from the site.
This is the standard polished across all carriers worldwide,” IndiGo said in its articulation, adding: “In any case, your input is noted and will be surveyed.”
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