Everyone knows that the “report” button in online video games does nothing. Regardless of style, writer, or budget, video games are released on a daily basis with inefficient systems for reporting abusive players, and some of the world’s most popular titles are constantly apologizing for harboring poisonous environments.
Franchises like League of Legends, Call of Duty, Counter-Strike, Dota 2, Overwatch, Ark, and Valorant have such hostile communities that it’s part of their branding – recommending these titles to prospective players comes with a warning about the hostility they’ll encounter in chat.
It appears that the report button often directs concerns directly into a trash can, which is then lit on fire quarterly by the one-person moderation section. According to veteran Quake and Doom esports professional Dennis Fong (better known as Thresh), that’s not far from the truth at many AAA firms.
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“I’m not going to name names,” Fong added, but some of the best video games on the globe have been like, you know, honestly it goes nowhere. “It You’re depressed because you’ve reported the same person 15 times and nothing has occurred.
Sport developers and publishers have had many years to figure out how to combat participant toxicity on their own, but they haven’t. Fong did exactly that.
This week, he unveiled GGWP, an AI-powered system that collects and organizes player-behavior data in any game, allowing developers to handle each incoming report with a mix of automated reactions and human criticisms.
When added to a game — “Actually, it’s simply a line of code,” Fong said — the GGWP API aggregates participant data to build a group well-being rating and categorize the types of toxicity common to that title. Regardless, each sport is a unique snowflake when it comes to in-chat harassment.
The algorithm may even award popularity rankings to specific players based on an AI-led analysis of reported matches and a sophisticated understanding of each sport’s past. Builders can then assign responses to specific popularity ratings and even specific behaviors, either alerting players about a couple of dips in their rankings or simply wielding the ban hammer.
Because the framework is completely customizable, a title like Name of Responsibility: Warzone can have completely different rules than, say, Roblox.
The vast bulk of these goods is almost certainly virtually totally prepared for AI to go sort out this flaw. And it’s simply that they haven’t gotten around to it yet.”
Fong, Crunchyroll founder Kun Gao, and information and AI expert Dr. George Ng created GGWP. It has so far received $12 million in seed funding from Sony Innovation Fund, Riot Video games, YouTube founder Steve Chen, streamer Pokimane, and Twitch creators Emmett Shear and Kevin Lin, amongst others.
Fong and his associates began working on GGWP over a year ago, and because of their contacts in the trade, they were able to meet down with AAA studio executives and ask why moderation was such a recurring problem.
The problem, they discovered, was twofold: first, these studios didn’t see toxicity as a problem they produced, thus they didn’t accept responsibility for it (we are able to name this the Zuckerberg Particular). Second, there was simply an unreasonable quantity of abuse to deal with.
According to Fong, one major sport received more than 200 million player-submitted studies in just one year. Several other studio heads he met with revealed statistics in the nine digits as well, with gamers producing tens of millions of studies per title each year. And the problem was even more serious than that.
Executives told Fong that they just couldn’t hire enough people to keep up. Furthermore, they weren’t concerned with assembling a group solely to make an automated decision – if they had AI people on staff, they wanted them to build the game, not a moderating system.
In the end, most AAA studios ended up dealing with approximately 0.1 percent of the research they received each year, and their moderation groups were absurdly small, according to Fong.
So, as a workforce, we are larger than practically every international writer’s workforce, which is quite dissatisfying. We’re completely committed to assisting in the resolution of this problem.”
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